Frequently Asked Questions
Everything you need to know about outfitting your pup.
How do I find the right size for my dog?
To find the perfect fit, measure your dog's chest girth and back length. Refer to our detailed size guide on each product page to match these measurements with the appropriate size.
What is your return and exchange policy?
We offer a 30-day return policy for unwashed and unworn items with original tags attached. Please note that return shipping fees may apply depending on your location.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within Canada and the USA. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are Canada Pooch products machine washable?
Most of our jackets and sweaters are machine washable on a gentle cycle with cold water. We recommend hanging them to dry to maintain the integrity of the water-resistant coatings.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.